Booking Policies & Agreement

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1. SERVICES Empress Sparkle & Shine Cleaning Services agrees to provide professional residential cleaning services as selected and scheduled by the Customer. The specific scope of work will be agreed upon prior to the start of each service.

2. DEPOSIT REQUIREMENT • Deposit: A $50.00 non-refundable deposit is required at the time of booking to secure your scheduled service date and time. This deposit will be applied directly toward the final total cost of your cleaning service. • Booking Confirmation: No service slot will be officially reserved or guaranteed on our calendar until this deposit payment is received in full.

3. ACCESSIBILITY & PREPARATION • Access: The Customer must provide the cleaning team with access to the property at the scheduled time. If the team cannot access the property within 15 minutes of arrival, a lock-out occurs, the service will be canceled for that day, and the deposit will be forfeited. • Preparation: To ensure maximum efficiency, the Customer is requested to pick up clutter (such as clothing, toys, or loose items) prior to our arrival. We focus our professional time on deep cleaning and sanitizing surfaces.

4. PAYMENT TERMS
• Rates: Fees are calculated based on the size of the home and the specific type of service requested.
• Due Date: The remaining balance (total quote minus the $50 deposit) is due in full immediately upon completion of the service.
• Accepted Methods: We accept payment via Zelle, Cash, Credit Card, or Bank Transfer.
• Unpaid Balances: Late payments may incur a service fee of $25 or 10% of the total invoice amount, whichever is greater, for balances remaining unpaid after 48 hours.

5. CANCELLATION & RESCHEDULING
We require at least 24 hours' notice for any cancellations or rescheduling requests.
• Timely Notice (Over 24 Hours): If you reschedule with at least 24 hours' notice, your $50 deposit will be completely transferred to your new appointment date.
• Late Notice (Under 24 Hours): Cancellations or rescheduling requests made less than 24 hours before the appointment will result in the forfeiture of the deposit, and a $50 late cancellation fee may apply to book a future date.

6. SATISFACTION GUARANTEE
Your satisfaction is our absolute priority. If any area of your home is not cleaned to your standards, please notify us within 24 hours of the service completion. We will gladly return to re-clean that specific area at no additional charge to you. Please note: We do not issue cash refunds.

7. LIABILITY & DAMAGES
• Care & Caution: Our cleaning professionals take the utmost care while inside your home. However, accidents can happen. Empress Sparkle & Shine is fully insured.
• Notification: We will notify you immediately of any accidental damage caused by our team. We are not responsible for damage to items that are unstable, improperly secured, or already broken prior to our clean.

8. TERMINATION
Either party may terminate this ongoing service agreement at any time by providing at least 7 days' written notice.